Amazon Music Jobs – Content Risk Specialist
DESCRIPTION
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
The Fraud and Content Risk Management (FCRM) team is on a mission to protect Amazon Music Customers from fraud and content-related risks, and transform Amazon Music into the world’s most trusted streaming service. The team is responsible for detecting and controlling problematic content within our digital music catalog, such as copyright infringement, content policy violations, Spam and poor quality content, as well as protecting legitimate musicians and content creators by mitigating the risks associated with streaming manipulation.
We are seeking a highly motivated Fraud and Content Risk Specialist to join the team, in order to help us scale up our risk mitigation program and expand our charter.
Key job Responsibilities include:
– Conduct manual reviews of potentially problematic content flagged by our rules, and take necessary action to remove or suppress content which violates our policies.
– Investigate suspicious streaming patterns in order to identify and mitigate streaming manipulation.
– Make high judgement decisions on content takedowns or other enforcement actions
– Carry out deep dives to identify broader cohorts of risky content, and make recommendations for rule tuning and development.
– Where necessary, assist with incident management in response to any escalations raised to the FCRM team.
– Perform testing of new rules or other automated detection solutions
– Help develop and improve standard operating procedures for the team
– Perform QA to prevent both over and under-enforcement
– Develop subject matter expertise in industry best practice.
We are open to hiring candidates to work out of one of the following locations:
BASIC QUALIFICATIONS
– 3+ years of experience working in relevant industries such as law, risk management, investigations, project management, etc.
– Bachelor’s Degree or equivalent combination of education and experience.
– Demonstrated ability to retrieve data and perform complex analysis to reach data driven decisions (e.g. Basic SQL competency).
– Extremely self motivated and trustworthy.
– Comfortable to work with ambiguity in a remote environment.
– Strong ownership and bias for action. You know what matters most to customers and act with urgency to deliver.
– High level of integrity and discretion to handle confidential information.
– Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
– SQL skills (Intermediate or better).
– Experience in threat intelligence research, such as investigating, researching, or analyzing online fraud actor TTPs (Tactics, Techniques and Procedures).
– Strong analytical skills and ability to dive deep to develop a nuanced understanding of your customers, and to create effective strategies.
– Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders.
– A love of music!
Amazon Music Careers / Music Industry Jobs / Amazon Music Jobs San Jose
Amazon Music is an immersive audio entertainment service in the music industry that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
Amazon Music Benefits
The benefits on this page apply to regular, full-time employees
Our benefits can vary by location, the number of regularly scheduled hours you worked and how long you’ve worked for us. They also depend on your job status, such as seasonal or temporary employment.
Health
- With our medical plan options, you can pick the right coverage for you and your eligible family members. You can choose from several plans. These include a health savings account (with employee and employer contributions), and multiple network providers for the best care in your area.
- Certain plans offer additional, personalised support for cancer, diabetes, physical therapy, fertility treatment and family-building services.
- Our Employee Assistance Programme, detailed below, provides mental health support at no cost to you.
- You can also enrol in dental and vision plans and a flexible spending account for health and dependent care.
Financial security
- 401(k). Our plan lets you defer compensation for your long-term savings and includes a company match. The plan offers a variety of investment options to help you reach your goals.
- Company-paid basic life and accidental death and dismemberment insurance. You can enrol in additional coverage for you and your dependents.
- Company-paid short-term and long-term disability insurance.
Restricted stock units
Most of our employees can become owners of the company through the granting and vesting of restricted stock units (RSUs). We’re always looking at ways to provide other types of ownership opportunities for all employees.
Support network
We care about your health and well-being, both on and off the job. The following benefits are available at no cost to you:
- Our Employee Assistance Programme provides confidential 24/7 support, resources and referrals for every aspect of work and personal life.
- We offer online resources for people who have children with developmental disabilities. We also help you find childcare and eldercare referrals and assistance.
- You’ll have access to financial counselling, estate planning and other services in the event of a life-threatening illness or death.
Adoption assistance
We offer assistance for qualified domestic and international adoption expenses, including legal fees, court costs and travel costs.
Maternity and parental leave
We offer a range of fully paid maternity and parental leave options for parents before and after the birth or adoption of a child. This includes our Leave Share option. We also have a flexible programme known as Ramp Back to support you when you return to work. Parental options require at least one year of continuous service by the date of a child’s birth or adoption. Learn more here.
Time off
We all need regular time away from work to recharge. You’ll earn paid time off in addition to company paid holidays.
Employee discount
You’ll receive an annual discount on products sold and shipped by Amazon.com.
Career Choice
Career Choice is an innovative programme offered to hourly employees. The programme prepays 95 per cent of tuition, textbooks and related fees. This way, you can focus on your studies and not the expenses. This programme allows you to get in-demand skills for jobs of the future. These include medical technicians, paralegals, robotics engineers and solar panel professionals.